Refunds & Return Policy

ZONDRO Return Policy

Thank you for shopping with ZONDRO. We want you to have a satisfying experience with your purchase. Please review our return policy below, which is based on our supplier’s return policy.

Return Policy:

1. Eligibility:

   • Any claims for misprinted, damaged, or defective items must be submitted within 24-48 Hours of delivery to [email protected]
   • For replacements and refunds, please provide unboxing videos and pictures of the product showing the defects, along with images of the original packaging.

2. Size Discrepancies:

   • If there are any size discrepancies, please provide images of the product along with the size measurement for our production team to review.

3. Package Handling:

   • Kindly ask your customer to carefully unbox the package to avoid any damage caused by using sharp objects, such as scissors.
   • If the package is damaged during the opening process and we don’t have an unpacking video or images of the courier cover, a refund or replacement may not be possible.

4. Color Matching:

   • Please note that we use CMYK ink colors for blending and creating unique colors.
   • While we strive to use high-quality color profiles, color matching may vary from what you see on your screen due to the difference between spot color printing and process printing.
5. Initiate Return:
6. • To start a return, please contact us at [email protected] and provide all the necessary details.
   • Returns will be initiated if your return is accepted based on our supplier’s policy.

7. Return Shipping:

   • If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package.
   • Please note that items sent back without prior return authorization will not be accepted.
   • If you reside outside of India, please be aware that shipping your goods may take longer than expected.

8. Refunds:

   • We will notify you once we receive and inspect your return to inform you whether the refund is approved or not.
   • If approved, the refund will be processed to your original payment method within 15 – 30 business days.
   • Keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

9. Non-Returnable Items:

   • Certain items cannot be returned, including perishable goods, custom products, personal care goods, flammable liquids, sale items, or gift cards.
   • Please contact us if you have questions or concerns about the eligibility of your specific item for return.

10. European Union 3-Day Cooling Off Period:

• If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 3 days of receiving it, without providing any justification.
• The item must be in the same condition as when you received it, unworn or unused, with all tags attached, and in its original packaging.
• You must provide the receipt or proof of purchase.

11. Contact Us:

• If you have any questions or need assistance with a return, please contact us through E-mail: [email protected]